KURSUS INI MERANGKUMI KONSEP DAN KAEDAH UNTUK MENGAWAL KUALITI BARANG, PERKHIDMATAN DAN PROSES. TOPIK YANG AKAN DIBINCANGKAN TERMASUK KUALITI DAN DAYA SAING, ASAS PENINGKATAN KUALITI, CARTA KAWALAN, PERSAMPELAN, PROSES, REKA BENTUK EKSPERIMEN, KEBOLEHPER(THIS COURSE COVERS THE CONCEPTS AND METHODS OF CONTROLLING THE QUALITY OF GOODS, SERVICES AND PROCESSES. TOPICS TO BE DISCUSSED INCLUDE THE QUALITY AND COMPETITIVENESS, THE BASIS OF IMPROVED QUALITY, CONTROL CHARTS, SAMPLING, PROCESSING, DESIGN OF EXPERI)